Privacy & Data Protection

This Privacy Policy explains how New Funclub collects, uses and protects the personal information you give us when you create an account, make transactions or otherwise use our online casino services. We take your privacy seriously and set out below what information we collect, why we need it and how you can exercise your rights.

Types of data we collect

Personal data

When you register an account or contact us we collect personal information such as your full name, date of birth, email address, phone number, home address and identity documents where required for verification. We also record account details like username, password (stored securely) and payment information needed to process deposits and withdrawals.

Technical data

We collect technical and usage information including IP address, device and browser type, operating system, screen resolution, pages visited, game activity and session timestamps. This data helps us maintain the site, detect fraud and improve performance.

Transactional data

Transactional records include deposit and withdrawal history, bets placed, wins and losses, bonuses claimed and loyalty activity. This information is necessary to manage your account, process payments and meet legal and regulatory requirements.

How we use your information

We use personal and technical data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We may also use anonymised or aggregated data for service improvement and to carry out analytics. Where we rely on consent for marketing, you can withdraw that consent at any time.

Data protection and storage

We take reasonable technical and organisational measures to protect your information, including encryption of data in transit and access controls on sensitive systems. Data is stored on secure servers and access is restricted to authorised staff and third-party providers who need it to deliver services. We retain data for as long as is necessary to fulfil the purposes set out here and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, to remember your preferences and to deliver analytics and marketing. Session cookies are removed when you close your browser; persistent cookies remain until they expire or you delete them. You can control cookie settings through your browser and opt out of targeted advertising via the relevant third-party choices pages.

Your rights

You have rights in relation to your personal information, including the right to access the data we hold about you, to request correction of inaccuracies, to request erasure in certain circumstances and to object to or restrict processing. You may also request the transfer of your data in a commonly used machine-readable format where applicable.

Access, correction and deletion of data

To request access, correction or deletion of your data, contact our team at [email protected]. We will respond to verifiable requests and will explain any reasons we are unable to comply, for example where we are required to retain information for legal or fraud-prevention purposes.

Information sharing and third parties

We share information with service providers that support our operations such as payment processors, identity verification providers, fraud-prevention services, game providers and analytics vendors. We may also disclose data to comply with legal obligations or to protect our rights. Any third party we work with is required to handle your information securely and only for legitimate purposes.

Privacy policy updates

We may update this Privacy Policy from time to time. Significant changes will be posted on the site and, where appropriate, notified to you by email. Continued use of our services after updates means you accept the revised policy.