Responsible Gambling – New Funclub Casino

At New Funclub we take player safety seriously and promote controlled play across our site. We believe gambling should be fun and never a source of harm, so we provide clear tools and support to help customers stay in control of their activity. This page explains our approach, the controls you can use, and where to get independent help if you need it.

Player protection principles

We aim to create a safe environment by encouraging informed decisions and offering practical controls. Our approach is based on early intervention, transparency and easy access to support. We encourage customers to set sensible limits, monitor their play and contact us if they notice anything concerning.

Activity-control tools

You can manage your account activity using a range of site tools. These are available in your account settings or by contacting support. We recommend reviewing and adjusting these controls regularly to match your current circumstances.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits can be increased or decreased, but increases may require a cooling-off period before they take effect. If you need help setting a realistic amount, our support team can assist.

Loss limits

Loss limits allow you to cap net losses over a selected period. These caps help prevent chasing losses and encourage more measured play. You can choose a level that suits you and update it through your account or with assistance from our team.

Time limits and account breaks

Use session reminders, time limits and account breaks to limit how long you play. Session reminders alert you after a set period, while voluntary account breaks suspend play for a chosen number of days. These tools are useful for maintaining balance and avoiding extended play sessions.

Self-exclusion

If you need a longer break, you can self-exclude from your account for a defined period. During self-exclusion your account will be closed to logins and deposits for the chosen time. If you wish to self-exclude, contact our support team and we will action your request promptly.

Recognising problematic behaviour

Watch for signs such as spending more than intended, difficulty stopping, borrowing to gamble, or neglecting other responsibilities. If you or someone close to you shows these signs, act early and use the controls available or seek independent help.

Tips for staying in control

Set and stick to deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep a budget that separates gambling from essential spending. Talk to our support team if you need practical help adjusting settings or putting safeguards in place.

Professional help and support organisations

If you need further support, please contact recognised UK services such as GamCare or GambleAware for confidential advice and treatment options. These organisations offer helplines, online chat and local resources. If you are concerned about someone else, they also provide guidance for friends and family.