Terms and Conditions
These Terms and Conditions set out the rules that govern your use of New Funclub's website and services. They explain the relationship between us and our users, the responsibilities we each accept, and the operational rules that apply when you register, deposit, play or withdraw. By creating an account or using our site you agree to comply with these terms and any additional rules published for specific games, promotions or payment methods.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household or payment method. You must keep your login credentials confidential and inform us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, chargebacks, collusion, bonus abuse or other breaches of these terms.
When playing with real money you must ensure all activity on your account is authorised by you. We reserve the right to withhold funds and suspend account activity while we investigate suspected irregularities or disputes.
Eligibility requirements
To open an account you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We accept registrations from a range of countries, but some jurisdictions are restricted. It is your responsibility to check that online gambling is permitted where you live and to comply with any local laws. We may refuse or restrict accounts where nationality or location rules apply.
Acceptable platform use
You must not use our services for illegal purposes, to launder money or to run automated game bots. Abusive behaviour towards staff, attempts to manipulate games or systems, and repeated chargebacks are prohibited. Reasonable use of site features is expected; excessive or disruptive activity may result in temporary limits or account closure.
General bonus and promotion rules
Promotions and bonuses are subject to separate terms displayed with each offer. Wagering requirements, game contribution rates, maximum bet restrictions and validity periods will be published alongside the promotion. Only one promotional offer may be active where stated, and bonus funds may be voided for any account found to be abusing offers. Withdrawals may be restricted until all bonus conditions and verification checks are satisfied.
Deposits and withdrawals
We offer a variety of payment methods in the cashier including card and selected e-payments and crypto options. Minimum and maximum transaction amounts are shown in the cashier and may vary by method and promotion. Deposits are usually credited immediately, while withdrawal processing times depend on the chosen method and completion of necessary checks.
Verification and limits
We will ask for identity and address verification before any withdrawal is processed. Typical documents include photo ID and proof of address and may include payment method verification. We may apply withdrawal limits, currency conversion charges or administration fees where permitted. Processing times and limits are provided in the cashier and may change with account status or promotions.
Dispute resolution
If you have a query or complaint you should contact our support team by live chat or by emailing [email protected]. We aim to investigate and respond promptly and will request relevant account activity and documentation as part of our review. If we cannot reach agreement, you may seek independent advice or other remedies available to you under applicable law.
Updates to terms and conditions
We may update these terms from time to time. Where changes are material we will provide notice on the site or by email. Continued use of your account after changes have been published will constitute acceptance of the revised terms. If you do not accept an update you should stop using the services and close your account.